Information from A to Z

We want the best for your teeth. That's why we've put together some information about your visit to 57 Dental Care, preventative care and other dentistry issues.

Payment for NHS examinations

We kindly ask that you pay £19.70 for your NHS Examination when you arrive for your appointment. This is due to patients attending without the appropriate funds to pay for their dental care. While we appreciate the vast majority are honest individuals, this policy applies to all patients.

Don't forget: bring your proof of exemption

To ensure your visit to our clinic goes smoothly, please bring your proof of exemption to every appointment if you are exempt from NHS dental charges.

Joining us as a new private or denplan patient?

If you wish to join as a new private patient, a £10.00 deposit is required to secure your new patient examination appointment. This is deducted from your examination fee. If you wish to join denplan or you are an existing denplan member at another practice and wish to join us, we will waive the initial examination fee. 

Preventative care: check-up at least once a year

You should come for a check-up at least once a year to make sure that you are looking after your teeth properly and to have their condition checked. If you have sensitive teeth, it would be a good idea to have a check-up every six months. We follow NICE guidlines and will advise you on how often you should attend.



We aim to please, so if you are not happy with the service you have recieved then please do get in touch.

We aim to resolve any situation promptly and amicably. The first point of contact is to contact our practice manager, Alison Waters. We can thern discuss our complaints policy.


Privacy Notice


The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.



This Privacy Notice is available on the practice website at, at reception or by calling 01274 872221.


You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.


The categories of data we process are:


  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members


We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.


  • [Personal data is stored in the [EU] whether in digital or hard copy format]


  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and [when a patient subscribes to an email list]


The lawful basis for processing special category data such as patients’ and employees’ health data is:


  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional


The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract


The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention (M 215) procedure available from the practice.


You have the following personal data rights:


  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object


Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:


  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.


  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment (M 217S) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).


Comments, suggestions and complaints

Please contact  the practice for a comment, suggestion or a complaint about your data processing by calling 01274 872221 or by writing to or visiting the practice at 57 Bradford Road, BD19 3LB. We take complaints very seriously.


If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.


Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:


  • Data Protection and Information Security Policy (M 233-DPT), Consent Policy (M 233-CNS)
  • Privacy Impact Assessment (M 217S), Information Governance Procedures (M 217C)


Any further questions?

Call us on 01274 872221 or contact us directly using the contact form.